Policies

RESERVATIONS - Rental weeks are generally from Saturday-Saturday.  Stays of less that 1 week are generally taken for MID and VALUE seasons and no earlier than 4 days prior to arrival during the PRIME season. There is a 3-night minimum on most holidays, and a 2-night minimum all other times.  

Please note that rates quoted are for the current year 2007.  If inquiring for 2008,contact reservations for rates.

You may request a reservation online or call our reservation office at 1-800-742-9556 Monday-Friday from 9:30am-5:00pm.

RATES and PAYMENT - Rates are subject to change without notice. Vacation rental inventory, furnishings and equipment is subject to change.

AMENITIES - Soap products, toiletries, food, beach towels, floats, and other necessities must be brought by you. Tthere are several small convenience & specialty stores, as well as a major grocery store in Lake Lure.

CHECK-IN - Time is between the hours of 4pm - 6pm Mon. thru Fri. and 4pm - 7 pm Sat. (Memorial Day thru Labor Day) and 4pm - 6pm Mon. thru Sat.  (all other seasons) at Premier Properties LAKE COUNTRY Vacation Rental Office at 2992 Memorial Highway, unless otherwise stated. No guaranteed check-in prior to 4pm. Late check-ins will be charged a late check-in fee of $25.00. All balances must be pre-paid for late check-ins. Operation of our late check-in box will be given when payment in full is received.

CHECK-OUT - Time is 10:00 AM. Late check-outs will be charged the applicable daily rate.

RESERVATION FEE - A non-refundable fee of $15.00 (plus 7% NC Sales Tax) is charged for each reservation.

ADVANCE DEPOSIT/BALANCE DUE - An advance deposit of 50% of the total rental amount must be received in order to confirm your reservation. Personal and company checks are accepted up to 30 days prior to arrival. The entire balance must be paid in full no less than 60 days prior to your arrival date.    For reservations made less than 60 days before your arrival date, payment in full by credit card (MasterCard or Visa) is required at time of reservation.

CANCELLATION/TRANSFER - If a confirmed reservation is canceled or transferred, a processing fee of $75.00 will be charged against the Advance Confirmation Deposit. If the cancellation occurs less than 60 days prior to arrival, all funds received will be forfeited, unless the property can be re-rented for the canceled period. Please allow 30 days from the date notice of cancellation is received, for any of the Advance Confirmation Deposit to be returned.

SECURITY DEPOSIT - A Security Deposit for the faithful performance of the rental agreement is required on all rental properties. The security deposit is due at check-in, and you may provide an imprint of your credit card. The Security Deposit may be retained for damages incurred during your occupancy, or for violation of any policies. If a portion was retained, you will receive a letter explaining the reason within 45 days after your departure.  Additionally, extra charges can also occur for late check-outs, ($25.00 per hour), lock-outs-after hour key delivery ($25.00), lost or un-returned keys, ($5.00), returning a boat at below acceptable gas level ($75.00 plus cost of gas), rearranging furniture, and unwarranted maintenance service calls billed at $30.00 per hour, restrictions on smoking, pets, or occupancy is violated, ($200.00 fine in addition to immediate eviction).  Inspections will be made after your departure.  If anything has been broken or damaged, or is missing, whether intentional or by accident, please report it to the reservation office as soon as possible.

OCCUPANCY - Our properties are rented to family groups only and mature persons over the age of 25. We do not allow fraternities, sororities, or school groups. Each rental lists the maximum occupancy and number of beds available. Please consider all members of your family when making your reservation. In cases of any unauthorized overage of persons, Premier Properties LAKE COUNTRY Vacation Rentals reserves the right to refuse occupancy or have the property vacated with no refund of rent.

PETS - Although most properties do not allow pets, a few have made provisions for a pet, with the remittance of a $15.00 per night non-refundable pet fee. An additional security deposit in the amount of $200.00 may also apply. If you plan to bring your pet in a home that will permit it, you must first register your pet when making your reservation. Pets not properly registered with our office will cause immediate forfeiture of the security deposit and violators may be evicted without refund of rental fee.

PROPERTY EQUIPMENT - Each rental property is privately owned Although each has met our basic inventory requirements, each is decorated and furnished according to the taste of the Owner. All properties include basic furniture, including a color television, telephone, kitchen equipment for the maximum occupancy, pillows, bedspreads and blankets. Most homes have locked closets, boat houses, or utility areas that are not included in the rental. Please respect the privacy of these areas. Premier Properties is not responsible for furnishings or equipment that are made unavailable in any property.

SMOKING - All of our homes are "No Smoking."  Some homes will allow smoking on outside decks and porches only, smoking inside any of our homes will result in eviction and forfeiture of rent. 

NO REBATES/NO REFUNDS - Although every effort will be made to secure timely repairs, in the event of malfunction or breakdown of appliances, air conditioning or other property equipment, NO REBATES WILL BE GIVEN. NO REFUNDS OF ANY KIND WILL BE GRANTED FOR INCLEMENT WEATHER.

PARKING - Due to our mountainous region, parking for each rental home is limited. Please observe the parking limitations as posted under each rental listing. Parking of boats, trailers, motor homes or campers on any rental premises is prohibited and will be strictly enforced.

NEIGHBORS- Our area is growing and construction and remodeling is occuring all along the shores of Lake Lure and in many interior developments.  Premier Properties can not be responsible for noise from construction of homes next to or near the home a Guest rents.

OPTIONAL SERVICES - Boat rentals, equipment rental, flowers, special gift baskets, golf tee-times may be obtained with advance reservations and an additional fee. Call the reservation office for details.

BOATS - Some types of boats may be rented at various locations however, you must make advance reservations. If you wish to bring your own boat & you are not a Lake Lure property owner, then a permit must be obtained from the Town of Lake Lure. Current permit fees are $200/week or $550/yr for powered boats and $22/year for non-powered. Proof of liability insurance of $300,000.00 is required for all motorized boat permits.  A state registration is required and must be presented for all motorized boat permits.  Size restrictions are also in place. Rates are subject to change, so be sure and check with the Town Hall at 828/625-9983 or www.Townoflakelure.com

In order to confirm a reservation, we will need payment of 50% by either a check, money order or credit card (Master Card or Visa).  Tax in the amount of 7% NC Sales and 5% County Occupancy is charged on all reservations.  If you are not ready to make a reservation but would like additional information about a specific home, please e-mail us at Rentals@LakeCountryNC.com, or call our rental office at 828/625-9119.

Please observe that our toll-free number is for RESERVATIONS only. 

Lake Country Vacation Rentals 2992 Memorial Hwy, Suite 101 Lake Lure, NC 28746 +1 (828) 625-9119 Rentals@LakeCountryNC.com

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